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Order Processing, Shipping & Returns FAQ

Order Processing

 

We know you'll be anxious to receive your purchase quickly...

Orders (for in-stock merchandise) will ship out the next business day. In the event that an item is out of stock you'll receive an email with an estimated shipping time.

During high volume times we do our best to get orders shipped according to our regular schedule but sometimes we have a one day delay. If your purchase is needed for a specific date please let us know in the order comments section, or email Sales@CityCharmCo.com to confirm estimated processing time.

We want you to love your City Charms as much as we do; if you're not happy with your selections we'll gladly exchange or refund your purchase. Please see details below.

 

Shipping

 

Orders are shipped Monday thru Friday with the exception of holidays. 

By choosing USPS Priority Mail you can expect your order to arrive in 2 to 5 days depending upon your distance from our Reading, PA fulfillment center.

Orders over $100 ship free!

Overnight shipping can be selected during the checkout process and those rates vary according to location and order size.

Tracking information will be included in your "order shipped" email.

Overseas orders may require special handling. If during the checkout process you see a message stating that one or more of your items can't be shipped to your location, please email Sales@CityCharmCo.com for assistance with your shipping quote.

If you have any shipping questions please email Sales@CityCharmCo.com

 

Returns/Exchanges 

within 30 days of purchase

 

Step 1: Call Customer Service at 800-545-9049 or email CustomerService@CityCharmCo.com to request an RMA (Return Merchandise Authorization Form).

Please use your RMA within two weeks. If you're returning an item for credit, please keep in mind that any original shipping charge will not be included in your refund amount.

Step 2: Package your return. If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape. The RMA Form must be included in your return package to receive proper credit.

Step 3: Address the package to:

Customer Returns
The City Charm Company, LLC
2620 Hampden Blvd
Reading PA 19604

Step 4: Write the RMA number on the outside of the box that the merchandise is being shipped in.

Step 5: Take the package to the shipper of your choice. Return shipping, as well as exchanged item shipping is paid by the customer. Please use a trackable shipping method.

Step 6: Keep the shipping receipt until the merchandise credit appears on your statement.

No items other than the ones listed on the invoice may be included in the return; inclusion of other items may delay or result in no refund for items not listed on the invoice. Any items returned beyond the designated time frames, if accepted, will be subject to a restocking fee.

 How long does it take the Company to issue credit?

Usually we can process a return/exchange the day it arrives to our facility; however, during busier times it may take up to one week.

How/when will my refund be processed?

Refunds are issued to the original method of payment. We create the refund at the time of processing your return. Contact your card provider for more information on their processing time.

How is my eCheck (telephone orders only) order refunded?

eCheck orders (telephone orders only) are held seven (7) to eight (8) days prior to shipment, giving us time to receive any eCheck returns (unpaid) and prevent shipment. If a customer cancels their order after an eCheck is submitted but before the product ships, the refund generates but is held until the seven (7) to eight (8) day hold is fulfilled. On the eighth (8th) day the refund is submitted electronically to credit the customer’s checking account.

When merchandise is returned, the eCheck refund follows the same process as a credit card refund, although customers should see the funds process to their account within two (2) to three (3) business days from the date the Company submits the refund request.

In the event that the checking account is closed or that your bank will not accept the electronic refund, a paper refund check will be mailed to you via United States Postal Service. Please allow three (3) to four (4) weeks for arrival.

 


 

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